- Cost: FREE
- 0113 337 2005
Speakers: Michael Bridge, John Chalmers Chairman of Wetherby Group & Jonathan Marsden MD of The Technology Group
In our April Masterclass, we are going to talk about ‘Customer Retention’, where key topics will include:
– Sales process and value proposition
– The decision-making process, key people, solution selling
– Communications with customers
– Building rapport and indispensability
– Putting the customer in the centre of your business
– Looking at things from the customer’s perspective
– How to give excellent customer service
– How to keep ahead of the game and ahead of the competition
– Why do our customers stay with us?
– Why do our customers leave us?
If you have lost customers who valued in the past or have failed to attract new ones, this one is for you!