Business News, Events & Networking | Growth Yorkshire

Connect Yorkshire Masterclass – Customer Retention

Categories: Business Lunches & Dinners, Business Networking, Information Sessions

Building 5 Carrwood Park, Selby Road, Leeds, LS15 4LG

Speakers: Michael Bridge, John Chalmers Chairman of Wetherby Group & Jonathan Marsden MD of The Technology Group

In our April Masterclass, we are going to talk about ‘Customer Retention’, where key topics will include:

– Sales process and value proposition
– The decision-making process, key people, solution selling
– Communications with customers
– Building rapport and indispensability
– Putting the customer in the centre of your business
– Looking at things from the customer’s perspective
– How to give excellent customer service
– How to keep ahead of the game and ahead of the competition
– Why do our customers stay with us?
– Why do our customers leave us?

If you have lost customers who valued in the past or have failed to attract new ones, this one is for you!

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