Bridlington care service rated Outstanding

West Yorkshire

A specialist residential care service in Bridlington has been rated Outstanding in a new Care Quality Commission (CQC) report.

Previously rated Good, Heathcotes Bridlington supports adults with Prader-Willi Syndrome who may have dual diagnoses and associated complex needs. Following an inspection in November, the report said that all feedback received about the support provided to people was extremely positive. Staff were praised for being passionate about providing a good quality service and extremely skilled in effective communication to ensure people felt supported and relaxed, which impacted on people’s behaviours and ability to build relationships with family and friends. The report said staff actively supported clients to increase their levels of independence and were creative and innovative at looking for ways to meet individual needs with packages of support to suit them in line with best practice.

The CQC rated the service as Outstanding in the Effective, Caring and Well-Led categories, highlighting the role of Registered Manager, Becki Yardley, in embedding a solid structure of governance and a strong commitment to provide person-centred, high quality care which achieved excellent outcomes for people. Becki was commended for being extremely knowledgeable in her role and passionate about people. One relative said: “I think it all comes from the top. The Registered Manager is skilled at building a strong team and recognises and builds on staff’s strengths.”

Other comments from relatives included: “the relationships staff have with people, I believe is outstanding,” and “the package of care they provided during this time should be shared with other services as best practice.” Comments from clients included: “staff are all very caring and friendly towards people” and “the staff are great, they are lovely, I am very happy here.”

Becki, who joined Heathcotes as a Support Worker at Bridlington in 2004 and became Registered Manager in 2015, commented on the achievement:

“It’s overwhelming to receive so many positive comments from inspectors, service users and families. Everyone at the service is thrilled at the achievement and it’s a testament to the dedication, passion and skill of the staff here – their hard work made this happen. I’ve also learned a lot from senior management and the wider organisation – they really back you and support your ideas in finding creative ways to improve the quality of care.”

Brendan Kelly, Group Managing Director at Heathcotes, said:

“Many, many congratulations to my colleagues at Heathcotes Bridlington on achieving an Outstanding rating. Their service exemplifies the standard of care that Heathcotes Group seeks to promote and support at every opportunity. It’s an amazing achievement – less than three per cent of care homes in the UK have an Outstanding rating, so really well done to Becki and the whole team. They should be very proud of themselves. I know I’m very proud of them.”