New director of operations announced for Systemwork

Leeds-based IT support firm Systemwork has announced the promotion of former senior technician, Rob Hill, to director of operations – in a bid to support the brand’s target of increasing turnover by £350k in 2021.

After 2020 saw the tech company’s revenue rise by £250K – largely due to Covid-19-related support – Rob’s increased responsibility will see him take the lead on future business development, as well as the design and execution of new project infrastructure.

The promotion will also see him coordinating the organisation’s team of engineers – including employee relations and training – overseeing all project deliveries, and upholding its five-star customer rating within the city.

“I feel lucky to work within the IT sector, and as you might expect, our services have been in high demand as people have made the switch to home-working. In fact, we implemented remote working for around 600 individual users within the first week of lockdown mainly due to planning, and this rose to 900 by the end of 2020,” Rob explained.

“Since my very first day with Systemwork, I’ve strived to ensure the service we deliver is exceptional. And, as we grow, this will always remain my number one priority. We have clients who came to us with one or two employees, and it’s been a pleasure to support them as they have flourished.

“Personally, there is still a lot I hope to achieve, but I am sure that – over the coming years – myself and Jamie [Durham, founder] can reach the goals we have set, and continue to grow the business and our portfolio of clients,” he concluded.

Systemwork’s founder, Jamie Durham, added; “We have a close-knit team, and collectively strive to give our customers the best experience possible – always going above and beyond to make sure they are happy.

“We exist to ensure users can work with no issues, and continuously seek better solutions which will make their productivity flawless – without any IT stresses. Rob has been at the forefront of ensuring our values remain front-and-centre over the past 10 years, and I’m looking forward to seeing what we achieve together during the next decade.”

Systemwork provides a variety of services including managed IT support, VoIP, cloud, connectivity, data security, mobile device management and employee monitoring.