Yorkshire SME housebuilder Erris Homes has strengthened its customer care team with the appointment of an aftersales coordinator.
New recruit Ellen Bingley will be responsible for the administration of homeowner enquiries, working alongside aftersales manager Colin Wilson to ensure Erris Homes’ customers receive a first-class post-completion service.
Ellen brings several years of administrative experience and a wealth of industry knowledge to support her in the role.
“I am thrilled to welcome Ellen to the aftersales department, and I have no doubt she will be an asset to the entire Erris Homes team,” said Colin. “This expansion of the customer care team places Erris Homes on the front foot when it comes to providing the best service possible to our customers across Yorkshire.”
The expansion of Erris Homes’ aftersales team follows the successful trial and implementation of Clixifix®, a new customer management software which enables customers to easily log snagging items using an online portal.
“Our aftersales team has historically performed very well and is frequently complimented in homeowner feedback surveys, with 100% of customers surveyed in the past 12 months saying they would recommend Erris Homes to a friend,” explained Michael Howard, managing director.
“It is our hope that Clixifix® will further ease the process of communication between Erris Homes and our customers,” he continued. “I am confident that these recent investments into our customer care team will not only enhance the strong relationships we have already nurtured with existing homeowners but will also ensure Erris Homes is well equipped to support new customers as we build more homes across the region.”
Erris Homes are currently building 13 new homes in Wharncliffe Side, Sheffield, and 39 new homes in Almondbury, Huddersfield.